In their 2015 paper, Implementing Learning Organization Components in Ardabil Regional Water Company Based on Marquardt Systematic Model(1), Daryani and Zirak have pointed out that organizations are shifting towards becoming learning organizations. They argue that many organizations now recognize the importance of learning to enhance performance and adapt to environmental changes. However, this shift primarily emphasizes organizational learning over individual learning.
Organizational learning involves employees learning from each other. Daryani and Zirak describe this as employees informally learning from each other through collaborative work and shared experiences. This mutual exchange of what works and what doesn't is referred to as pioneer learning (1). Companies can encourage this sharing to empower employees and improve overall performance. At the 46th Annual NSH Convention, Camille McKay taught a workshop titled "How to Lead and Create a Team" where she emphasized the importance of creating mentor-mentee relationships within the lab, a form of pioneer learning. McKay highlighted that a successful mentor-mentee relationship hinges on trust between both parties.
In histology laboratories, technicians are often called upon to take the informal learning to a more formal place when asked to train new hires or fellow technicians who may be inexperienced in specific areas. Training by peers can offer a unique perspective and clarify concepts that may not have been initially clear to the trainee.
However, when peer training is employed, certain guidelines should be observed. In my experience, I believe that just like Camille pointed out the need for trust in the mentor-mentee relationship – so does there need to be trust between the trainer & trainee.
My experiences as a trainer and observer of other peer to peer learning have led me to the believe that to avoid conflicts, it's crucial to for peers to:
- Treat your co-worker as you would like to be treated.
- Be aware of your role and avoid overstepping boundaries when not in a designated leadership position.
- Maintain respect and avoid speaking condescendingly to your co-worker or trainee.
- Express gratitude if you are the trainee, and if you're impressed with your mentor, share your appreciation. Genuine compliments go a long way.
- Exercise patience, as learning can be slow, and people may be in new environments or fatigued.
- Avoid insulting each other or discussing your interactions with fellow coworkers.
I have served as a trainer, and it made me feel good. I am happy to share what I know. I encourage you if given the opportunity to take advantage and respectfully share your knowledge with a peer.
References:
1. Daryani, S.M. & Zirak, A. (2015). Implementing learning organization components in Ardabil Regional Water Company based on Marquardt systematic model. International Journal of Organizational Leadership, 4(2015), 238-253.
Written By: Jeniesha Russell, HTL (ASCP)
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